Refund policy

Refund, Return and Replacement Policy

At Nuttb, we take care to pack and dispatch every order safely. Since we sell food products, certain return restrictions apply for hygiene, quality and food-safety reasons.

Return Eligibility

An unopened and unused product may be eligible for return if:

• The return request is submitted within 7 days of delivery.
• The product remains completely sealed and in its original packaging.
• The product has not been opened, used, altered or damaged after delivery.
• The customer provides the order number and proof of purchase.

All return requests are subject to verification and approval by Nuttb.

Damaged, Leaking, Expired, Missing or Incorrect Products

If you receive a product that is damaged, leaking, expired, missing from the package or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the outer package and affected product
• An unboxing video, if available
• A brief description of the issue

After verification, eligible cases will be resolved through a replacement or refund.

Return Shipping Charges

• If the issue was caused by Nuttb, such as a damaged, leaking, expired, missing or incorrect product, Nuttb will bear the applicable return or replacement shipping cost.

• For an approved return requested for another reason, the customer will be responsible for the return shipping cost.

Products That Cannot Be Returned

For hygiene and food-safety reasons, we cannot accept returns for:

• Products that have been opened or partially consumed
• Products without their original packaging or seal
• Products damaged after delivery because of improper handling or storage
• Products returned without prior approval
• Products for which the return request was submitted after the applicable period

Natural variations in colour, size, texture or taste may occur in nuts, dry fruits, seeds and honey-based products. Natural honey may also crystallise depending on temperature and storage conditions. These natural characteristics do not necessarily indicate that the product is defective.

How to Request a Return or Replacement

Contact our customer-support team before sending any product back.

Phone/WhatsApp: +91 95791 00300
Email: nuttbine@gmail.com
Support Hours: Daily, 9:00 AM–9:00 PM IST

Please do not send a product back without receiving return instructions and approval from Nuttb.

Return Address

NUTTB
Ground Floor, 18/395
Chenakkal Building, Chullipara
Tirurangadi, Tirurangadi Circle
Malappuram, Kerala – 676508
India

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. The customer’s bank or payment provider may require additional time to reflect the amount.

If an order was paid through Cash on Delivery, the customer may be asked to provide suitable bank or UPI details securely for processing an approved refund.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer-support team. Once an order has been dispatched, it cannot normally be cancelled and will be handled according to this Return and Refund Policy.

Nuttb reserves the right to reject a return, replacement or refund request if the request does not meet the conditions described in this policy.